Shipping & Delivery Policy

Effective Date: 26 July 2026

This Shipping & Delivery Policy applies to all orders placed on narmadashivalingam.in, operated by Narmada Shiva Lingam.

Business Information

Business Name: Narmada Shiva Lingam

Owner: Naman Udan Kewat

Business Type: Individual Proprietorship

Address:
27 Village Nagawa post mardana
Madhya Pradesh – 451111, India

Phone: +916264363718

Email: namanbkw@gmail.com

Shipping Coverage

We provide delivery services across India and also support international shipping for selected countries, subject to courier availability and destination regulations.

Order Processing Time

After an order is confirmed, our team performs product verification, packing, and dispatch preparation.

Estimated processing time:

Standard Home Shivling Orders: 1-3 business days
Large Temple Orders / Custom Size Orders: 3-10 business days
Bulk or Project Orders: Processing time may vary based on quantity and product availability

Business days exclude Sundays and public holidays.

Dispatch Confirmation

Once the order is dispatched, customers receive a dispatch confirmation through WhatsApp, SMS, or email.

The confirmation may include:

Order number
Courier or transport partner
Tracking ID / Consignment number
Estimated delivery window

Estimated Delivery Timelines

Within India

Metro Cities: 3-7 business days
Tier 2 / Tier 3 Cities: 4-9 business days
Remote Areas: 5-12 business days

International Orders

International delivery timelines vary by destination country and customs procedures. Typical transit time may range from 7-21 business days after dispatch.

These timelines are estimates and may change due to customs clearance, airline schedules, or local delivery conditions.

Packaging Process

Narmadeshwar Shivling products are packed using protective materials suitable for stone products.

Our packing process may include:

Individual wrapping
Cushioning material
Reinforced outer packaging
Fragile handling markings (where applicable)

For large temple Shivling, wooden or heavy-duty packaging may be used depending on size and weight.

Tracking Your Order

Customers can track their shipment using the tracking ID shared after dispatch.

If tracking information does not update immediately, please allow 24-48 hours for courier systems to reflect the latest status.

For tracking assistance, contact us at namanbkw@gmail.com or +916264363718

Delivery Delays

Delivery may be delayed due to:

Weather conditions
Floods or natural events
Transport disruptions
Courier operational issues
Public holidays
Remote area routing
Customs clearance for international shipments

We will make reasonable efforts to assist customers in tracking delayed shipments, but courier transit is handled by third-party logistics providers.

Incorrect Address or Delivery Failure

Customers are responsible for providing an accurate delivery address, pin code, and contact number.

If a shipment is returned due to:

Incorrect address
Incomplete address
Customer unavailable for delivery
Repeated delivery failure

additional re-shipping charges may apply.

Cash on Delivery (COD) Shipments

COD is available only for eligible products and serviceable locations.

For COD orders:

Customers must be available at the delivery address.
Repeated refusal of confirmed COD orders may result in restriction of future COD service.
Large temple orders may require prepaid confirmation depending on size, weight, and transport arrangements.

International Shipping Conditions

International customers are responsible for:

Import duties
Customs charges
Local taxes
Regulatory compliance in the destination country

These charges are not included in the product price unless specifically stated during checkout.

Damaged Shipment Procedure

If a package arrives in damaged condition:

Take photographs of the unopened package.
Record a video while opening the package.
Contact us within 24 hours of delivery.

Damage claims are handled according to our Return, Refund & Cancellation Policy.

Important Delivery Disclaimer

Estimated delivery dates are provided for customer convenience only. We do not guarantee delivery on a specific date unless a separate written commitment has been provided for a particular order.

Contact Us

For shipping, tracking, dispatch, or delivery-related support, please contact: